1. Introduction
HubPlate ("we," "us," or "our") operates the restaurant management platform at www.hubplate.app. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our services. By using HubPlate, you agree to the collection and use of information in accordance with this policy.
2. Information Collection
We collect several different types of information for various purposes to provide and improve our service to you:
- Business Data: Restaurant name, location, menu items, pricing, and operational settings.
- Staff Information: Names, contact details, roles, and availability for scheduling.
- Guest Data: Reservation details, loyalty program membership, and order history (collected on behalf of the restaurant).
- Visual Data: Menu photos and restaurant layouts processed by our Vision-AI systems.
- Technical Data: IP addresses, browser types, and device information for security and analytics.
3. Use of Data
We use the collected data for various purposes:
- To provide and maintain the SaaS platform.
- To process transactions via our payment partners (Stripe).
- To manage reservations and waitlists.
- To automate staff scheduling and inventory tracking.
- To provide customer support and notify you of system updates.
- To improve our AI-driven features (AI menu generation, trending items).
4. Third-Party Service Providers
We employ third-party companies and individuals to facilitate our service:
Payments
We use Stripe for payment processing. They adhere to PCI-DSS standards managed by the PCI Security Standards Council.
Logistics
Uber Direct integration handles delivery fulfillment for online orders when enabled by the restaurant.
Communications
Resend handles transactional emails including reservation confirmations and system alerts.
Hosting
Our infrastructure is hosted on industry-leading cloud providers with 99.9% uptime guarantees.
5. Data Security
The security of your data is important to us, but remember that no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your Personal Data, including encryption at rest and in transit, and regular security audits of our codebase and infrastructure.
6. Your Data Rights
Depending on your location, you may have certain rights under data protection laws (including GDPR and various US State Laws like CCPA), such as the right to access, update, or delete the information we have on you. Please contact us to exercise these rights.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at matthew.kobilan@gmail.com.